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Service

QUALITY. COMFORT. CONVENIENCE.

Like that of a 5-star hotel, you'll experience the Club Vertus service at every turn. Whether enlisting the help of our dedicated move-in team or dropping off dry-cleaning after a long week, you're well-looked after.

Our Services

24/7 Concierge
24/7 Concierge

Here to assist with all enquiries, receive parcels, put you in touch with the right people.

On-Site Management
On-Site Management

Here to uphold the highest standards of service, quality, comfort and convenience.

Events Programme
Events Programme

An ever-growing, exclusive programme taking place curated by our in-house events team.

Cleaning Services
Cleaning Services

Our team cleans and tidies every shared room, surface and floor space day and night, 7 days a week.

Dedicated move-in team
Dedicated move-in team

Here to ensure a seamless, simple and stress-free start to living with Vertus.

Dry Cleaning (added cost)
Dry Cleaning (added cost)

Easy pick-up and drop-off dry cleaning right from the Concierge desk.

24/7 CONCIERGE

Concierge are there to assist with all enquiries, receive parcels, put you in touch with the right people (whether the maintenance team, building management or anyone else) and guarantee you feel safe and secure at all times.

Dedicated move-in team

Moving anywhere can be stressful. But with our dedicated move-in team, starting your new life at Vertus is seamless, simple and stress-free, your new apartments all set up and ready to go the moment you walk in the door.

In-house events team

In-house events manager, Dot, is responsible for the ongoing programme of events at Vertus. Dot is also there to help you bring your occasions to life, from small gatherings to larger get-togethers.

Full Cleaning Services

Cleaning operatives clean and tidy every shared room, surface and floor space day and night, 7 days a week. Take advantage of discounted apartment cleaning and easy pick-up and drop-off dry cleaning right from the Concierge desk.

Maintenance without inconvenience

The on-site maintenance team ensures minor faults are fixed without inconvenience. They can also provide a quote for anything outside of what’s included within the service. Contact them directly or simply log an issue on the Vertus app.

Building management

Your Building Manager ensures the smooth running of the entire building, coordinating the rest of the Vertus team to uphold the highest standards of service, quality, comfort and convenience.

FAQs

General

Will I have to pay fees?

No.

Vertus don't charge any fees for renting a property with us, we only ask for rent and a deposit.

Can I arrange a viewing for evenings or weekends?

Yes.

Our opening hours are set out below but if you would like to view outside these times please get in touch and we will try to accommodate you.

Mon - Fri 8am until 7pm
Saturday 10am - 4pm
Sunday closed

Are Vertus’ buildings, apartments and penthouses wheelchair-friendly?

Yes.

All of our homes are built to Lifetime Homes Standard, so they are wheelchair friendly.

What are the closest transport links?

Canary Wharf Underground Station is on the Jubilee Line, with direct access to Waterloo, The West End and Stratford.

The new Canary Wharf Elizabeth Line Station will be opening 2022, improving connections to The City, West End, Heathrow and Reading, as well as other places.

There are also two nearby DLR stations, Heron Quays & Canary Wharf, which can take you straight to London City Airport.

There are also various bus routes.

Will I have a parking space?

There is no parking for cars in the building, but plenty of bike spaces and Enterprise Car Club on Wood Wharf. If a car is a necessity to you, please speak to the team and we may be able to help with parking close by.

What if I’m not satisfied with any part of the Vertus service?

We’re committed to providing the best possible service to all our customers & residents. If, however, you’ve not be satisfied, please refer to our Complaints Procedure Document which explains how to submit your feedback.

Booking/Offers

How many sets of keys will I receive?

A set of keys will be provided to every tenant living at the property. Extra sets of keys are available upon request, there may be a charge for extra sets or replacement sets.

Can I bring my own furniture?

Yes.

We have a number of unfurnished apartments, where we welcome residents with their own furniture.

The furnished apartments are able to accommodate small items of furniture but will come with everything necessary for you to move in.

Is there a reservation payment?

To enable us to take a property off the market we will ask for a reservation payment equal to one week's rent. This one week's rent is credited to your first rent payment prior to moving in.

Do I have to pay a deposit and how much is it?

Yes.

We do take a deposit and this will be registered with the Tenancy Deposit Scheme (https://www.tenancydepositscheme.com) We can also offer a zero deposit option which the Leasing team will be happy to discuss with you.

How much is the deposit?

Our standard deposit is 5 weeks’ rent.

Do I need to get insurance?

The buildings insurance is all in place, but we would recommend you have your own contents insurance.

How long does referencing take?

Depending on each customer this may take between 12 and 72 hours. It is also occasionally affected by the speed of response from your employer and/or previous landlord. We always recommend you let your employer or landlord know in advance that they will be asked to provide a reference as this can speed up the process.

What are your affordability criteria?

The combined annual income of all named tenants must be more than, or equal to, 30 times the monthly rent. 

Moving In

Can I move in on a weekend or Bank Holiday?

Yes.

We will give you an individual appointment time for move in which can be at the weekend or on a bank holiday.

Will someone help me move my stuff in?

You will be provided a two-hour lift slot and one of the Vertus team will be on hand to assist you moving in. They will show you your apartment and the lift you have been allocated for move in.

If you need help hanging pictures or alike, please get in touch and our resident engineer can help.

Lift slots will be available between 7am & 9pm.

Is there a loading bay?

Depending on which Vertus building you choose to live in there may or may not be a specific loading Bay Area. The Vertus team will ensure you have all the information required before move-in day.

Where do I collect the keys?

The keys can be collected from the concierge once you have received confirmation from the Vertus team that all referencing and paperwork is complete.

Can I change my move-in date?

We may not always be able to change the start date of your tenancy but we will always try and accommodate a change in move date to another suitable time slot.

Your Apartment

Can I keep pets in my apartment?

Our apartments in 8 Water Street are Pet Friendly (Pet Policy).

We do not currently allow pets in 10 George Street or One Newfoundland Place.

Can I smoke in the apartment?

In the interest of fire safety and others enjoyment of the apartment and Club Vertus, our buildings are Smoke and Vape free.

Can I decorate my apartment?

Yes.

We encourage you to make your apartments feel like your own, we just ask that when your lease comes to end the apartment is returned in the same condition. If you need help to do this our Resident Handyman can help you.

Is there storage?

Yes.

All the apartments come with fitted wardrobes and a generous utility cupboard. In some of our buildings, we have extra storage which can be rented in the basement (£50 /month)

Can I store my bicycle?

Yes.

We have plenty of secure bicycle storage in the basement of each building.

Is there recycling?

Yes.

We will provide three different bin bags for recycling and the rubbish shoots will direct to the correct bins in the basement.

Will you carry out apartment visits?

Yes.

We will come to check on your property every 6 months. This is to ensure that all the services are working correctly within the apartment.

Your Tenancy

How do I renew my tenancy?

Get in contact with your building manager or the Leasing Team and they will assist you.

How do I end my tenancy?

Get in touch with your building manager or the Leasing Team and they will confirm the end date of your tenancy, or advise you on how you can serve your notice. Alternatively, you can refer to your tenancy agreement which will have all the terms of your agreement detailed within.

Can I make changes to my tenancy?

We will try and accommodate a change where possible so contact the Vertus Leasing team to discuss.

When is my rent due?

Rent is due to be paid on the 1st of each calendar month, this will be collected by direct debit. If you do not pay monthly please refer to your tenancy agreement for payment dates.

Can I pay by standing order?

Our rent is collected by Direct Debit, so there is no need for you to set up a standing order.

What do I do if I’m struggling to pay my rent?

Speak to your Building Manager or the Vertus Leasing Team and we will do all we can to help you.

Will my rent increase during my tenancy?

Rent will only increase during your tenancy, if it’s longer than 12 months and when agreed at offer stage. You will be notified prior to this happening.

Do I need a Television License?

Yes.

Once you move in you will need to set up or transfer your existing television license.

Maintenance

How do I report a maintenance issue?

Call or email our Maintenance Team on (0207 418 2888) or hello@thisisvertus.com. You can also report it on the Vertus Residents Portal.

Do I have to pay for repairs?

No.

All routine maintenance will be taken care of by the Vertus Management team.

Do I have to be present if maintenance attends my apartment?

No.

You do not have to present unless you want to be. Whenever an engineer attends they will either be a Vertus employee or accompanied by a Vertus employee.

Is there a 24/7 call out?

We do have 24-hour cover for emergency maintenance issues if the issue is not an emergency it will be dealt with the next working day. We cannot guarantee every time that call-outs out of hours will be resolved on the first visit.

Moving Out

Will someone help me move out?

One of the Vertus team will ensure that you have all details required to move out and will ensure you have access to the lift and parking available to you.

Do I have to have my apartment cleaned before I leave?

Yes.

Your apartment should be returned in the same condition in which you received it. If you would like us to help arrange a professional clean at a reduced rate, prior to the end of the tenancy then please get in touch with the Vertus Team.

Do I have to do a meter reading?

No.

We will take your meter readings at the beginning and end of your tenancy for you and the figures will be available on your inventory check-in and check-out. If at any point during the tenancy you wish to take a reading please get in touch with the management team.

Who do I hand the keys back to?

Please return all keys and fobs that were provided to you at the start of the tenancy to the concierge or the Building manager on the last day of your tenancy.

Can I take any of the furniture with me?

No.

The furniture that is in the apartment when you arrive should all be left in the apartment when you leave.

What time do I have to leave by?

You need to have vacated and returned keys at the latest by midnight on the final day of your tenancy agreement.

I don’t want to move out, what do I do?

You need to speak to the Vertus Leasing Team or your Building Manager.

When do I get my deposit back?

We will try our best to return your deposit as soon as possible after any dilapidations have been agreed by both parties. We will endeavour to do this within 10 days.

About the Estate

What is there to do in Canary Wharf?

Canary Wharf's award-winning Arts + Events programme, Vertus events programme and resident-led events offers a host of things to do in Canary Wharf and East London.

Explore a colourful exhibition celebrating natural light across the privately managed Estate at our Summer Lights and again at our Winter Lights festival, discover your favourite tipple at the Club Vertus bar at Wine Wednesdays or try your hand at cooking with an exclusive sushi-making masterclass.

Can I access Canary Wharf by car?

You will need to pay to park in Canary Wharf car parks but you will not have to pay to drive to Canary Wharf.

Once here, enjoy our 15-minute city where everything you need for a rich, varied, connected lifestyle should be within a quarter of an hour on foot or by bike.

Is Canary Wharf a good place to live?

Lease one of our apartments in Canary Wharf and experience the best of London living. See what our residents have to say on HomeViews: 10 George Street, Newfoundland and 8 Water Street – the Estate’s first pet-friendly address recently awarded ‘Top London Development’ by UKAA.

With high-quality designed interiors, an abundance of parks, shops and culture on the doorstep, built on a privately managed Estate and conveniently connected to the City and West End there isn't much more to consider when thinking about what makes somewhere a good place to live.

You'll find our apartments to rent in Canary Wharf range in price depending the building and size of apartment.

 

 

Is Canary Wharf residential?

Join an exciting new community in London with residential apartments to rent in Canary Wharf.

With our portfolio of 10 George Street (voted ‘No1 London's Best Residential Development’ on HomeViews), 8 Water Street - Canary Wharf's first pet-friendly address - and Newfoundland, London's new icon as the tallest BTR building in the city, there really is something for everyone.

Is Canary Wharf safe?

The benefit of our apartments to rent in Canary Wharf is that you will live on a privately manage Estate.

Take comfort in your surroundings, feeling safe as a result of on site management and 24/7 concierge to support you as well as security staff on the Canary Wharf estate.

What train zone is Canary Wharf?

Wondering how to get to Canary Wharf? Conveniently located in Zone 2, Canary Wharf benefits from a range of transport links to get you here in just a short commute.

By train, you can get to London Bridge in 7 minutes, Waterloo in 11 minutes and Bond Street in 17 minutes.

By DLR, you can reach Greenwich in 11 minutes, Stratford in 15 minutes and London City Airport in 15 minutes where the travel possibilities are endless.

By bus, you can take in London Landmarks along from Greenwich, London Bridge, Blackfriars and Westminster. With the incoming Elizabeth Line exploring the capital will be even easier to get to Canary Wharf.

What Tube line is Canary Wharf on?

To get to Canary Wharf by train, you can take either the Jubilee Line or DLR and from 2022 Crossrail will provide another London Underground service.

Which part of London is Canary Wharf?

Located in the heart of East London, Canary Wharf is a thriving hub of apartment living, retail, arts and events all set within a privately managed Estate.

The Canary Wharf neighbourhood lies within the Isle of Dogs in East London in the London Borough of Tower Hamlets.

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